CIO.com featured two articles on November 14th about our client Family Dollar and its CIO Josh Jewett.  Both articles are in reference to projects where Ironworks and FDS have partnered together.

The first article “How IT Shapes 'Store of the Future' for Retailer Family Dollar” includes notable recognition to Ironworks as partner:

One other factor has helped Jewett and his IT team execute the complex revamp: They've used one consulting company, Ironworks, from the start of the project, with good results. (Ironworks, known best regionally, has offices in Virginia and North Carolina, where Family Dollar is based.)

"They're an expert in process," Jewett says. "Yes, they bring tech skills to the table. But they're helping us structure these efforts." How has he made the consulting relationship work over time? Pick a partner with whom you have good chemistry and, as CIO, get to know the consulting team personally early on. Jewett says, adding: "Being a known customer is very important. People get into the trap of the first call you make being about a problem."

The second article “How a Retail Chain Saves Money with Telecom Expense Management (TEM)” does not specifically mention Ironworks; however, as Ironworks played an important role in the success of this project, the metrics are worth mentioning.  As a result of implementing the telecom expense management (TEM) system, Family Dollar is realizing approximately $600,000  in savings annually or around 15% savings on local services.

Both articles are further examples of how Ironworks continues to build long lasting customer relationships and deliver on its promise to Never Fail a Client.